FAQ's
Is Ethos Jewelry the official website?
Yes, Ethos Jewelry is the one and only website.
Where does Ethos Jewelry deliver to?
Ethos Jewelry has FREE WORLDWIDE SHIPPING.
Why should I create an Ethos account?
Creating an Ethos Online account enhances your shopping experience and helps expedite the ordering process for you. You can review your order history, track your order, update your newsletter preferences, and receive advanced notice of exclusive offers.
Does the Jewelry Tarnish?
Yes, some jewelry over time will tarnish if exposed to water consistently. But jewelry that is stainless steel or sterling silver will not tarnish.
I'm having technical issues, what should I do?
We recommend that you use the latest version of your operating system (e.g. Windows and OSX) and browser (e.g. Safari 7, Firefox 35, Internet Explorer 9, 10, 11, Chrome 39). If you continue to experience issues, please contact us through email at EthosJewelryService@gmail.com with details about the problem, screenshots of the error message and the web browser and version you are using.
How do I change details in my account?
To change details in your account, go to My Account. This will redirect to where you can change your personal information, address details, and view your orders.
Why does my product look different than the picture on the site?
The product photography displayed on our website matches the product as closely as possible. All of our jewelry is made in China, Turkey and New Zealand; therefore, details such as the exact shade of color or metal type can vary slightly.
If I order something that is no longer in stock, what will happen?
During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case, Ethos Jewelry reserves the right to cancel your order.
If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience.
What size ring should I buy?
You can Click on this link that will take you to our Ring Size Chart.
https://ethosjewelery.com/pages/ring-size-chart
How can I convert my size to match the ring sizes on Ethos?
48 is the equivalent of 4.5
50 is the equivalent of 5
52 is the equivalent of 6
54 is the equivalent of 7
56 is the equivalent of 7.5
58 is the equivalent of 8.5
60 is the equivalent of 9
What are the supported payment methods?
Ethos Jewelry currently supports the following payment methods:
- PayPal
- Master Card
- Visa
- American Express
- Discover
Do you accept international cards and billing outside of the US & CA?
Yes, we accept every card from all over the world.